CANCELLATION POLICY

Appointment Booking Policy **Policy Subject to Change** Please read this policy in its entirety before booking or canceling your appointment. 1. **Grace Period**: There is a 10-minute grace period for appointments. After 15 minutes, your appointment will be shortened. After 15 minutes cancelled for wax appointments. 2. **Payment Requirements**: - Bookings must be made using a bank-issued debit or credit card, which must be kept on file. - If your card cannot be processed, you will be banned from booking. - Venmo, CashApp, or prepaid cards are not acceptable forms of payment. 3. **Same Day Cancellations/No Shows**: - A charge of 100% of the service cost will apply for same-day cancellations or no call/no shows if no deposit was made. - If a 50% deposit was paid to book online, the remaining balance will be charged for same-day cancellations. 4. **Cancellation Fees**: - All cancellation fees and deposits are non-refundable. - A 50% cancellation fee will apply for cancellations made within 24-48 hours of your next scheduled appointment. - You must rebook online or pay a deposit to reschedule in the salon. 5. **Multiple Cancellations**: Clients with multiple cancellations will be denied future appointments. 6. **Rescheduling**: - You must reschedule within 3 business days via email or text, or you will forfeit your deposit. - Only one reschedule is allowed for appointments that require a deposit. 7. **Professional Environment**: - Please be mindful that this is a professional service providing a quiet environment for relaxation. Silence cell phones and keep voices low to avoid disturbing other patrons. 8. **Children Policy**: - Children aged 13 and under are not permitted in the facility for services. - If a child is brought to your appointment, you will forfeit your appointment and be charged 100%. No exceptions will be made. 9. **Inclement Weather**: - In the case of inclement weather, you may reschedule same-day without penalty. Please contact the business to reschedule. Thank you for your understanding and cooperation. We look forward to providing you with a relaxing and enjoyable experience!